Privacy Policy

  • Rowena Wood Coaching appreciates your business and trust. We are a UK based company, offering transformational coaching and workshops and this page sets out our Privacy Policy.
  • We’re committed to safeguarding the privacy of our website visitors and service users.
  • This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users. In other words, where we determine the purposes and means of the processing of that personal data.
  • We use cookies on our website. Cookies aren’t strictly necessary for the provision of our website and services, so we will ask you to consent to our use of cookies when you first visit our website.
  • In this policy, “we”, “us” and “our” refer to Rowena Wood Coaching. 
DATA COLLECTED
  • Our web servers are hosted in France and our UK based hosting provider Lakestelecom, adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.
  • For more information, please view the Lakestelecom Privacy Policy https://lakestelecom.net/?action=privacy
  • You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
USAGE DATA
  • We may process data about your use of our website and services (“usage data”).
  • The usage data may include your:
    • IP address,
    • geographical location,
    • browser type and version,
    • operating system,
    • referral source,
    • length of visit,
    • page views and website navigation paths,
    • as well as information about the timing, frequency and pattern of your service use.
  • The source of the usage data is our analytics tracking system. We may process usage data for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests. Namely monitoring and improving our website and services.
  • We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website, please use this link: https://tools.google.com/dlpage/gaoptout/
REGISTRATION DATA
  • If you register on our website, we store your chosen username and your email address, and any additional personal information added to your user profile.
  • You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information
  • When you leave comments on the website, we collect the data shown in the comments form. We also collect the IP address and browser user agent string to help spam detection
  • Information that you submit through the contact form on our site is sent to our company email, hosted by Lakestelecom. Lakestelecom adheres to the EU/US “Privacy Shield” policy.
ENQUIRY DATA
  • We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”).
  • We may process enquiry data for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
NOTIFICATION DATA
  • We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”).
  • We may process notification data for the purposes of sending you the relevant updates, notifications and/or newsletters. The legal basis for this processing is consent.
PUBLICATION DATA
  • We may process information that you post for publication on our website or through our services (“publication data”).
  • We may process publication data for the purposes of enabling such publication and administering our website and services.
  • The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
CUSTOMER RELATIONSHIP DATA
  • We may process information relating to our customer relationships, including customer contact information (“customer relationship data”).
  • Customer relationship data may include your name, your contact details, and information contained in communications between us and you.
  • We may process customer relationship data for the purposes of:
    • managing our relationships with customers
    • communicating with customers,
    • keeping records of those communications and
    • promoting our products and services to customers.
  • The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
COMMUNICATION DATA
  • We may process information contained in or relating to any communication that you send to us (“communication data”).
  • The communication data may include the communication content and metadata associated with the communication.
  • Our website will generate the metadata associated with communications made using the website contact forms.
  • The communication data may be processed for the purposes of communicating with you and record-keeping.
  • The legal basis for this processing is our legitimate interests, namely communications with our website visitors and service users and the proper administration of our website and business.
SERVICE DATA
  • We may process your personal data that’s provided in the course of the use of our services (“service data”).
  • We may process service data for the purposes of:
    • operating our website,
    • providing our services,
    • ensuring the security of our website and services,
    • maintaining back-ups of our databases and
    • communicating with you.
  • The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  • We may also process any of your personal data where such processing is necessary for:
    • compliance with a legal obligation to which we are subject, or
    • in order to protect your vital interests or the vital interests of another natural person.
EMBEDDED CONTENT
  • Pages on this site may include embedded content, like YouTube videos, for example.
  • Embedded content from other websites behaves in the exact same way as if you visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
COOKIES
  • This site uses cookies. These are small text files containing an identifier (a string of letters and numbers) that are placed on your device to help the site provide a better user experience.
  • In general, cookies are used to:
    • retain user preferences,
    • store information for things like shopping carts, and
    • provide anonymized tracking data to third party applications like Google Analytics.
    • make your browsing experience better.
  • Cookies may be:
    • “persistent”, stored by a web browser and remaining valid until its set expiry date, unless deleted by the user before the expiry date;
    • or it may be a session cookie, expiring at the end of the user session, when the web browser is closed.
  • Cookies don’t typically contain any information that personally identifies a user. But personal data that we store about you may be linked to the information stored in and obtained from cookies.
HOW WE USE COOKIES
Security:
  • We use cookies as an element of the security measures we employ to protect user accounts, including preventing fraudulent use of login credentials, and protecting our website and services generally:
  • Used for our CDN Cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: https://www.cloudflare.com/privacypolicy
Authentication and status:
  • We use cookies to identify your unique session when you visit our website and as you navigate our website.
  • WordPress uses cookies:
    • to authenticate logged-in visitors,
    • for password authentication and,
    • user verification and,
    • to ensure cookies are working correctly.
Personalisation:
  • We use cookies to store information about your preferences and to personalise our website for you.
  • WordPress sets a few wp-settings-[UID] cookies.
  • The number on the end is your individual user ID from the user database table.
  • This is used to customize your view of admin interface, and possibly also the main site interface
Analysis:
  • We use Google Analytics which gathers information about the use of our website by means of cookies. This information is used to create reports about the use of our website.
  • You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
  • Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.
MANAGING COOKIES
  • You can choose to accept or reject (disable) cookies.
  • Disabling cookies will have a negative impact upon the usability of many websites and you may not be able to use all the features available.
  • But, if you prefer to disable cookies on this site and on others, you can do that by disabling them in your browser.
  • The methods for doing this vary from browser to browser, and from version to version.
  • You can find up-to-date information about blocking and deleting cookies via these links:
    • https://support.google.com/chrome/answer/95647 (Chrome)
    • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
    • https://help.opera.com/en/latest/security-and-privacy/ (Opera)
    • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
    • https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
    • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
ACCESS TO YOUR DATA
  • When you submit personal data to us our system administrators may access it.
  • The legal basis for this processing is our legitimate interests, namely communications with our website visitors and service users and the proper administration of our website and business.
THIRD PARTY ACCESS TO YOUR DATA
  • We don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc.
  • The only exceptions to that rule are for partners we have to share limited data within order to provide the services you expect from us.
  • We may disclose your personal data to:
    • our insurers and/or professional advisers
    • Regulatory authorities such as HMRC
    • and where reasonably necessary for the purposes of:
      • Obtaining or maintaining insurance coverage.
      • Managing risks.
      • Obtaining professional advice and services.
      • Where necessary for establishing, exercising or defending legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
HOW LONG WE RETAIN YOUR DATA
  • When you submit a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that:
    • we can recognise you and,
    • approve your comments automatically instead of holding them for moderation.
  • If you register on our website, we also store the personal information you provide in your user profile.
  • You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information
  • Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • We may retain your personal data where retention is necessary for compliance with:
    • a legal obligation to which we are subject,
    • or in order to protect your vital interests or those of another person.
SECURITY MEASURES
  • We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorisation
  • In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity. They will also contact affected users and will attempt to reset passwords if needed.
  • We will:
    • take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
    • store all your personal data on secure servers, computers and mobile devices, and in secure manual record-keeping systems.
  • You:
    • acknowledge that:
      • the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and
      • we cannot guarantee the security of data sent over the internet.
    • should ensure that (for password protected access) that your password is not susceptible to being guessed, whether by a person or a computer programme.
    • are responsible for keeping the password you use for accessing our website confidential. We will not ask you for your password (except when you log in to our website).
YOUR DATA RIGHTS

The rights that you have under data protection law (GDPR) are in summary below. Some of the rights are complex, and not all of the details have been included in our summaries.

Your principal rights under data protection law are that you have the right to:
  • Limit the Information that You Provide. You can choose not to provide the optional information.
  • Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
  • Opt-Out of Electronic Communications. You may opt out of receiving promotional messages from us. Just follow the instructions in those messages.
  • If you opt out of promotional messages, we may still send you other messages, for example, legal notices.
  • Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to request:
    • access to your personal data.
    • correction of your personal data.
    • erasure of your personal data.
    • restriction of processing your personal data.
    • transfer of your personal data. and also:
    • object to processing of your personal data.
    • the right to withdraw consent.
FURTHER INFORMATION
  • You can see more about these rights at: ICO
  • If you wish to exercise any of the rights set out above, please email us at [email protected]
  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
  • However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We also:
    • may need to request specific information from you to:
      • help us confirm your identity
      • ensure your right to access your personal data (or to exercise any of your other rights), so that personal data is not disclosed to anyone who has no right to receive it.
    • contact you to ask you for further information in relation to your request to speed up our response.
  • We try to respond to all legitimate requests within one month.
  • Occasionally it may take us longer than a month if your request is particularly complex or you make a number of requests. In this case, we will notify you and keep you updated.
THIRD PARTY WEBSITES
  • Rowena Wood Coaching may post links to third party websites on this website.
  • These third-party websites are not screened for privacy or security compliance by this website, and you release us from any liability for the conduct of these third-party websites.
  • All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
  • Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not:
    • create rights enforceable by third parties or
    • require disclosure of any personal information relating to members of the Service or Site.
  • Rowena Wood Coaching bears no responsibility for the information collected or used by any advertiser or third-party website.
  • Please review the privacy policy and terms of service for each site you visit through third party links.
AMENDMENTS
  • We may amend this Privacy Policy from time to time.
  • When we amend it, we’ll update this page accordingly.
  • We’ll require you to accept the amendments to permit your continuing use of our services.
PHOTOGRAPHS
  • Unless otherwise stated all photos copyright:
  • We credit photos accordingly and they are not to be used or copied without prior permission from their respective owners.
OUR DETAILS
  • Rowena Wood Coaching is the owner and operator of this site.
  • You can contact us using our website contact form or by e-mail using the e-mail address published on our website